Duration: 8 minutes

Affected Components:

Mar 18, 22:39:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Mar 18, 22:31:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 5 minutes

Affected Components:

Mar 1, 20:00:56 GMT+0
Resolved - Metadata Imports (sFTP) is now operational! This update was created by an automated monitoring service..

Mar 1, 19:55:45 GMT+0
Investigating - Metadata Imports (sFTP) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 27 minutes

Affected Components:

Feb 18, 01:39:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Feb 18, 01:12:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 17 minutes

Affected Components:

Jan 23, 00:09:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Jan 22, 23:52:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 8 minutes

Affected Components:

Jan 22, 03:59:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Jan 22, 03:51:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 5 minutes

Affected Components:

Dec 16, 15:46:06 GMT+0
Resolved - Metadata Imports (sFTP) is now operational! This update was created by an automated monitoring service..

Dec 16, 15:40:56 GMT+0
Investigating - Metadata Imports (sFTP) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 9 minutes

Affected Components:

Nov 27, 16:49:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Nov 27, 16:41:16 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 8 minutes

Affected Components:

Nov 20, 16:59:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Nov 20, 16:51:17 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 7 minutes

Affected Components:

Nov 18, 16:05:10 GMT+0
Postmortem - This was related to a widespread CloudFlare issue. We are in the process of evaluating how we could bypass CloudFlare in the future, if such an issue arises again. <https://www.usatoday.com/story/tech/2025/11/18/cloudflare-outage-twitter-x-down-websites/87333063007/>.

Nov 18, 12:37:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Nov 18, 12:31:17 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 36 minutes

Affected Components:

Nov 18, 15:59:34 GMT+0
Postmortem - This was related to a widespread CloudFlare issue. We are in the process of evaluating how we could bypass CloudFlare in the future, if such an issue arises again. <https://www.usatoday.com/story/tech/2025/11/18/cloudflare-outage-twitter-x-down-websites/87333063007/>.

Nov 18, 12:17:46 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Nov 18, 11:41:17 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 9 minutes

Affected Components:

Nov 14, 22:38:17 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Nov 14, 22:29:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 8 minutes

Affected Components:

Nov 3, 08:27:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Nov 3, 08:19:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 5 minutes

Affected Components:

Oct 28, 06:42:29 GMT+0
Resolved - Metadata Imports (sFTP) is now operational! This update was created by an automated monitoring service..

Oct 28, 06:37:19 GMT+0
Investigating - Metadata Imports (sFTP) cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 8 minutes

Affected Components:

Oct 24, 10:08:16 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 24, 09:59:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 8 minutes

Affected Components:

Oct 24, 08:17:46 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 24, 08:09:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 9 minutes

Affected Components:

Oct 23, 07:58:17 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 23, 07:49:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 9 minutes

Affected Components:

Oct 22, 07:18:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 22, 07:09:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 9 minutes

Affected Components:

Oct 22, 06:48:17 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 22, 06:39:46 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 9 minutes

Affected Components:

Oct 22, 06:18:17 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 22, 06:09:17 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 8 minutes

Affected Components:

Oct 22, 05:58:16 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 22, 05:49:46 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 2 minutes

Affected Components:

Oct 20, 16:05:54 GMT+0
Postmortem - Amazon Web Services (AWS), which some of our third party monitoring tools (Datadog) rely upon, was causing enough latencies to report our application being down, despite us being hosted on Google Cloud Platform (GCP). Additionally, some of our monitoring checks come from AWS, so they were failing to connect, even though our application was up and running just fine. <https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE%5FSERVICES/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE%5FBA540%5F514A652BE1A>.

Oct 20, 16:03:45 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 20, 16:01:45 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Affected Components:

Oct 20, 15:59:11 GMT+0
Postmortem - Amazon Web Services (AWS), which some of our third party monitoring tools (Datadog) rely upon, was causing enough latencies to report our application being down, despite us being hosted on Google Cloud Platform (GCP). Additionally, some of our monitoring checks come from AWS, so they were failing to connect, even though our application was up and running just fine. <https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE%5FSERVICES/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE%5FBA540%5F514A652BE1A>.

Oct 20, 14:42:15 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 20, 14:41:45 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 8 minutes

Affected Components:

Oct 19, 18:27:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 19, 18:19:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 39 minutes

Affected Components:

Oct 19, 12:28:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 19, 11:49:47 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 30 minutes

Affected Components:

Oct 19, 11:39:47 GMT+0
Resolved - Primary Application is now operational! This update was created by an automated monitoring service..

Oct 19, 11:10:17 GMT+0
Investigating - Primary Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 30 minutes

Affected Components:

Aug 21, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 21, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Actual downtime experienced will not exceed 5 minutes 30 minute window is when the reboot will occur..

Affected Components:

May 21, 02:00:00 GMT+0
Completed - We are planning routine maintenance which requires rebooting of critical systems. While the window may be 30 minutes, the actual downtime experienced should not exceed 5 minutes..

Duration: 8 minutes

Affected Components:

Mar 26, 02:20:08 GMT+0
Completed - Took five minutes..

Mar 26, 02:11:46 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Should only take 10 minutes..

Duration: 1 hour

Affected Components:

Dec 23, 17:00:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Affected Components:

Dec 19, 18:25:00 GMT+0
Completed - System Maintenance.

Duration: 1 hour and 9 minutes

Affected Components:

Mar 22, 03:12:58 GMT+0
Completed - Upgrade success..

Mar 22, 02:04:24 GMT+0
Identified - We are planning an upgrade to our database server. We don't intend it to take too long. Perhaps as little as 10 minutes. However, we're scheduling a 2 hour window to be safe..

Affected Components:

Sep 27, 02:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components:

Feb 10, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 10, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 03:00:00 GMT+0
Identified - We are planning an enhancement to our application which will require some downtime for our primary application..

Duration: 17 minutes

Affected Components:

Feb 1, 04:17:05 GMT+0
Completed - Maintenance has completed successfully..

Feb 1, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 1, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 5 hours

Affected Components:

Jul 1, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 1, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 1, 03:00:00 GMT+0
Identified - In our ongoing commitment to improving our features and support to our customers, we are scheduling an upgrade to our production system that will result in our application being unavailable for some time this coming Thursday. The window of maintenance is as follows. Date : Thursday, June 30th. Time Frame : 8pm to Midnight (Pacific Time) We anticipate the application being unavailable at least until 10pm, but perhaps as late as midnight during this upgrade. Should you have any questions or concerns, please feel free to reach out to our support team. https://knowledge.scan123.com/kb-tickets/new Updates will also be available via this status page..

Duration: 4 minutes

Affected Components:

May 25, 05:13:12 GMT+0
Completed - Maintenance has completed successfully. Service was down for no more than 2 minutes..

May 25, 05:09:06 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 5 days, 21 hours and 46 minutes

Affected Components:

Feb 14, 07:21:45 GMT+0
Completed - As planned, the service was down between 9pm and 9:15pm pacific time. After a full battery of tests, we are confident that the upgrade was successful..

Feb 14, 05:00:00 GMT+0
Identified - In our continuing effort to provide cutting edge enhancements and features, along with better performance, we are going to be upgrading our backend database. There will be approximately 10 to 20 minutes where the application is unavailable during this upgrade window. **Maintenance Window** Start : 2/13/2022, 9pm Pacific Time (Sunday) End : 2/13/2022, 11pm Pacific Time (Sunday) Sometime within that 2 hour window, the actual maintenance downtime of 10 to 20 minutes will occur..